Whatsapp Business Platform

Manage conversations, automate marketing, generate leads, and scale customer engagement using the WhatsApp Business Platform.

The WhatsApp Business Platform enables businesses to manage customer conversations at scale using multiple agents from a single dashboard. It helps teams communicate efficiently, generate quality leads, and build long-term customer relationships on the world’s most popular messaging channel.

From handling inbound conversations to running marketing campaigns and sending transactional notifications, the platform supports sales, support, and marketing teams in one unified system. Businesses can automate workflows, monitor performance, and turn WhatsApp into a powerful growth channel.

Key Capabilities:

Manage customer conversations with multiple agents

Automatically welcome users and route chats to the right team

Respond to chats, transfer conversations, and create support tickets

Capture and nurture leads from ad campaigns

Send abandoned cart messages, newsletters, and upsell offers

Monitor agent performance with supervision and reporting

Track marketing performance and campaign effectiveness

Send automated transactional notifications and updates

Customize workflows to match business processes

Designed for growing businesses, the platform centralizes communication, improves response times, increases customer satisfaction, and helps teams convert conversations into measurable sales, support efficiency, and long-term customer loyalty.

Do More on WhatsApp Business Platform with Multiple Users

Split the workload across your team and ensure customers are connected with the most suitable agent or subject-matter expert for faster, more accurate support.

FAQs

What is the WhatsApp Business Platform used for?

It is used to manage customer communication at scale, automate messaging, generate leads, and support sales, marketing, and customer service teams through WhatsApp.

Can multiple agents use the WhatsApp Business Platform at the same time?

Yes, multiple agents can handle conversations simultaneously, transfer chats, and collaborate from a single dashboard for faster and more efficient customer support.

Is the WhatsApp Business Platform suitable for marketing and automation?

Yes, it supports marketing campaigns, lead nurturing, abandoned cart messages, transactional notifications, and performance analytics to improve overall business results.

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